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Knowledge base
General
Overall Packaes Information
1
All Packages in one Docs
In-Shift Briefing
In-Shift Briefing December 2024
1
In-Shift Briefing 19th & 20th December 2024
In-Shift Briefing January 2025
5
In-Shift Briefing 2nd January 2024
In-Shift Briefing 17th January 2025
In-Shift Briefing 22nd January 2025
In-Shift Briefing 23rd January 2024
In-Shift Briefing 23rd January 2025 (Evening Shift)
In-Shift Briefing March 2025
1
In-Shift Briefing 13th March 2025
In-Shift Briefing April 2025
2
In-Shift Briefing 14th April 2025
In-Shift Briefing 17th April 2025
In-Shift Briefing May 2025
2
In-Shift Briefing 18th May 2025
In-Shift Briefing 21st May 2025
In-Shift Briefing June 2025
1
In-Shift Briefing 26th June 2025 (Morning/Evening) shift
In-Shift Briefing July 2025
1
In-Shift Briefing 22nd July 2025
Visa
Azerbaijan Visa
1
Azerbaijan Visa Requirements
Quality Assurance
Sasta Refund FAQ's (ST-FC)
1
Sasta Refund FAQ's (ST-FC) In-Shift Briefing on 7th Feb 2025 (Morning Shift), 11th Feb 2025 (Evening shift)
Actions Required for Ticket Cancellation and Addressing Customer Concerns
1
Actions Required for Ticket Cancellation and Addressing Customer Concerns
Communication Skills
1
Do & Donts according to Communication Skills
Call Back Arrangement SOP
1
Call Back Arrangement SOP
Training Material
Turkish NDC
1
Turkish NDC - Tutorials
