The following points are covered for briefing (Morning 23-Jan-24)
Airline Assistance Email: If you are generating an email to the airline regarding customer queries, must follow up when you come on next day shift.
FreshDesk Order Cancellation Email: All team advise to close cancellation email on freshdesk whenever cancelling any order.
Reissue Order Calculation formate: reiterated the calculation formate of reissue order.
- COB: PKRXXX/-
- DOF: PKRXXX/-
- SF: PKRXXX/-
Lead Supervisor Call:
- Trying your best to convince customers.
- Give customers a proper solution to their problem.
- Must inform Lead about any generating complaint or annoying customer.
- If the customer wants to talk with TL/SPV, ask them to hold and call on Lead to handle the query.
