The following points were covered during the briefing session.

1-Auto Flight Ticket Cancellation

When proceeding with an auto ticket cancellation, always park the call under Flight Ticket Cancellation along with OM Auto Cancellation.

2-New Flight Booking During Call Interaction

If a customer places an order while connected with us on a call, the call should be parked under New Flight Booking.

3-Mode of Payment Related Queries

If a customer contacts us only to confirm the available payment modes, select the workcode Mode of Payments.

4-Payment Processing Problem

If a customer is on the payment page and faces issues such as payment failure, payment not going through, or problems with the selected payment method while the workcode should be Payment Processing Problem.

5-Fly Jinnah STFC Inventory Handling

For Fly Jinnah STFC orders added to the inventory sheet, if the flight departure time is within the next 24 hours, the ticketing team must be informed immediately after updating the sheet. This will help ensure timely utilization of the available inventory.