Outbound Team – Booking Failure Handling | Session Points
All team members must treat Booking Failure alerts as top priority. The objective is to promptly contact customers and convert failed bookings into successful orders.
It is mandatory to log every case in the Outbound Form by selecting the “Error - Booking Failure” option for proper tracking and reporting.
Make maximum effort to convert as many cases as possible through timely follow-ups and effective customer handling.
Night orders received after 2:00 AM must be attempted in the morning between 8:00 AM onwards to ensure proper customer reachability.
Whenever you start working on any alert, reply in the group with “ON IT” to avoid duplication and ensure clear coordination.
Each team member is responsible for handling the alerts received during their own shift.
Affiliate outbound orders must also be shared in the group if any customer faces an issue, so the team can assist and convert them simultaneously.