1. Auto Cancellation:
Auto cancellation is now live and please ensure all cancellations are processed through OMS system especially for (PIA, Airsial & Serene).
- Do not process cancellations manually unless the system prevents it or you encounter an issue.
- If a manual cancellation is necessary, make sure to:
- Add detailed notes in the Order Notes section.
- Inform the available lead so the issue can be addressed and fixed for future cases.
2. Ticket Assignment:
When a customer contacts us regarding ticket confirmation due to a "processing" booking status:
- First, check with the ticketing team to confirm whether they are actively working on the order.
- Only after confirming this, proceed to:
- Assign the order
- Take appropriate actions such as cancellation or adjustment, if needed.