OMS Order cancellation feature: advise the team to use the Cancellation Feature on OMS in case find any issue, then we may refund through the provider portal, (Once success on OMS PNR checking on the provider portal is mandatory)
Reissue Product: Reiterated about the Reissue product feature, advise all to use only this feature and avoid using Add custom product.
TUE Handling L1 > L2: From very onwards, all are strictly advised to add request in TEU form for taking action from Layer 2. (For top urgent query, you may take action at your own).