Sastaticket

• Here is all the known frequently asked questions (FAQs) about Sasta Refund.

Q1: What does Sasta Refund cover for orders ?

   A: Sasta Refund includes both free cancellation and free modification.

Q2: How many times can a passenger use cancellation/modification through Sasta Refund?

   A: Cancellation or modification can only be utilized once per passenger.

Q3: Can a customer use both modification and cancellation for free under Sasta Refund?

   A: No, the customer can either cancel or modify their booking once for free, not both.

 Q4: What happens if a passenger partially cancels their ticket using Sasta Refund?

  A: The customer may partially cancel their ticket before the first leg's departure. However, if they later request to cancel or modify the remaining leg, standard airline penalties will apply.

Q5: When does Sasta Refund expire?

   A: It expires one minute before the departure time of the first leg of the journey.

Q6: What amount should be refunded to the user when free cancellation is exercised?

   A: The entire amount paid for the ticket, including non-refundable taxes, should be refunded.

Q7: In what case is the Sasta Refund fee refundable?

   A: It is refundable only in the case of involuntary cancellation.

Q8: How is the Sasta Refund fee handled in case of partial involuntary cancellation of a return  flight?

   A: If Sasta Refund is still valid (i.e., the first leg has not departed), the FC fees will be divided and refunded accordingly.

Q9: If a user modifies their booking free of cost due to involuntary cancellation, should the Sasta Refund fee be refunded?

   A: No, if the user modifies their booking for free through us or the airline (within the same  airline), the Sasta Refund fee should not be returned.

Q10: What happens to the N9 tax when a user purchases SastaFlex for domestic and  international tickets?

    A: The N9 tax is also refundable where applicable.

Q11: If a flight is canceled or the airline changes the schedule, and the customer accepts an alternate flight that later gets canceled or disrupted, will the ST-FC amount be refunded or remain non- refundable?

    A: Yes, the ST-FC amount is refundable in such cases.

Q12: If a flight is involuntarily canceled and the airline does not refund N9 taxes, will the N9 tax along with the ST-FC amount be refunded to the customer?

     A: Yes, the N9 tax remains refundable.

Q13: If we are unable to provide the product to the customer for any reason, whether for a ticketed or unticketed reservation, will the ST-FC amount also be refunded?

     A: Yes, the ST-FC amount is refundable.

Q14: If a ticket is partially used and the second leg is canceled or rescheduled by the carrier, will the ST-FC amount be partially refunded?

     A: No, the ST-FC amount remains non-refundable in such cases.

Q15: If an airline changes the flight schedule and the customer accepts alternate flight, will Sasta Refund still apply if they later request a cancellation or modification before the new flight's departure?

     A: Yes, the ST-FC remains valid in such cases.

Q16: If an order is voided due to an incorrect name format, layover, visa validity issues, or a voluntary cancellation where the void option is available, should the ST-FC feature amount be refunded or adjusted into a new booking?

     A: No, in these cases, do not refund or adjust the ST-FC amount.

Q17: Should the full amount (including ST-FC) be refunded or adjusted into the customer's new order when voiding the ticket, in cases where Umrah visa passengers have a layover of less than 3 to 6 hours in any KSA city?

    A: Yes, when voiding the ticket in Umrah transit cases, the full amount, including ST-FC,  should be refunded or adjusted into the customer's new order.

Q18: If for any reason, we are unable to provide the product to the customer and the GDS deducts a void fee when canceling the reservation, should we refund both the STFC amount and the void fee to the customer ?

   A: Yes, we are going to refund both void fee along with ST-FC amount to the customer.

Q19: What if the customer's flight is rescheduled—either earlier or delayed? Will the feature validity time follow the OMS schedule or the updated departure time shown on the airline portal?

 A: The feature validity time will be followed as per the flight timing shown on the airline portal at that moment. If the flight is early, the earlier time and if delayed, the delayed time will be considered.

                      سستا ریفنڈ (ST-FC) سے متعلق اکثر پوچھے جانے والے سوالات